Refund Policy

Effective Date: May 1, 2026 · Last Updated: May 8, 2026

Quick Summary

You have 2 business days from the time of purchase to request a full refund.
Once your "Your Analysis Has Started" email is sent, no refunds will be issued.
Please read this policy in full before purchasing.

1. Our Commitment

The Relocation Navigator is committed to delivering a high-quality, personalized relocation analysis to every client. Because significant time, research, and expertise go into building each report specifically around your answers, our refund policy reflects the nature of this custom, done-for-you service.

Refund Policy – Refund Window | The Relocation Navigator

2. The Refund Window

You are eligible for a full refund if you request cancellation within 2 business days of the date and time of your original purchase.

✓ Eligible for a Full Refund

Your refund request is submitted within 2 business days of purchase, AND
You have NOT yet received your "Your Analysis Has Started" confirmation email.

✗ NOT Eligible for a Refund

Your refund request is submitted after 2 business days from purchase, OR
You have already received your "Your Analysis Has Started" email, OR
Your report has been delivered.

3. The Analysis Start Trigger

Your analysis officially begins on business day 3 following the receipt of all three completed intake forms. At the start of your analysis, you will receive a "Your Analysis Has Started" email to the address used at the time of purchase.

Once this email is sent, your refund eligibility has ended — regardless of whether you received or opened the email.

This is why we strongly recommend:

Using a valid, actively monitored email address at the time of purchase
Adding our email address to your contacts immediately after purchase
Checking your spam or junk folder if you do not receive our emails promptly

Refund Policy – Intake Forms & How to Request | The Relocation Navigator

4. Non-Delivery of Intake Forms

If you do not submit your completed intake forms within 2 business days of purchase, your analysis cannot begin. In this case:

Your refund window remains open until the 2-business-day mark from your original purchase date
After 2 business days, no refund will be issued regardless of intake form submission status
We will make reasonable efforts to contact you if your forms have not been received

We encourage you to complete your intake forms promptly. If you experience technical difficulties with the intake forms, contact us immediately at [email protected].

5. How to Request a Refund

To request a refund within the eligible window, contact us at:

Refund Requests

Email[email protected]

Subject LineRefund Request — [Your Full Name] — [Date of Purchase]

IncludeYour full name, email address used at purchase, and date of purchase.

We will process eligible refund requests within 5 business days. Refunds are returned to the original payment method via Stripe. Processing time may vary depending on your bank or card issuer — typically 5 to 10 business days after we initiate the refund.

Refund Policy – Disputes & Service Quality | The Relocation Navigator

6. Partial Refunds

We do not offer partial refunds. Our service is a complete, 12-section personalized analysis. There is no partial delivery option.

7. Disputes and Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to contest the dispute with documentation of service delivery and this Refund Policy, which you agreed to at the time of purchase.

We would always prefer to resolve any concerns directly. Please contact us at [email protected] before initiating any dispute.

8. Service Quality

If you have concerns about the quality or accuracy of your delivered report, we encourage you to contact us at [email protected] within 7 days of delivery.

While we cannot guarantee specific outcomes — relocation decisions involve many personal and situational variables — we are committed to delivering a thorough and accurate analysis based on the information you provided.

We will review quality concerns on a case-by-case basis and may offer a partial correction or supplemental analysis at our discretion. This does not constitute a guarantee of refund.

Refund Policy – Governing Law & Contact | The Relocation Navigator

9. Governing Law

This Refund Policy is governed by the laws of Washington State, United States. Any disputes arising from this policy that cannot be resolved directly will be subject to the jurisdiction of the courts of Washington State.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted at TheNavigatorAbroad.com with an updated effective date. The policy in effect at the time of your purchase applies to your order.

11. Contact Us

The Relocation Navigator

CompanyDexability Co.

LocationWashington State, United States

Email[email protected]

WebsiteTheNavigatorAbroad.com

This Refund Policy was prepared for informational purposes and should be reviewed by a licensed attorney before publication. It is not legal advice.

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